El Secreto para Resolver las Quejas


** Cómo Resolver las Quejas de los Clientes **

Nada puede evitar el hecho que sus colaboradores se enfrenten a clientes difíciles o enojados que provoquen situaciones conflictivas por no recibir un trato o solución adecuada a sus demandas y un mal manejo puede ser destructivo para su organización… ¡No lo permita!

Este curso proporcionará a su personal un arsenal de técnicas probadas para manejar a sus clientes con estilo y tacto, ofreciendo en el momento soluciones satisfactorias, además construirán la fuerza mental y emocional que necesitan para desactivar situaciones tensas y desarrollarán un alto sentido de orgullo, confianza y entusiasmo,

La comunicación corporal: 3 señales peligrosas que revelan que usted está tenso.

¿Dónde se llevará a cabo?
Lugar: Su computadora.
Fecha: 19 de Febrero de 2013.
Duración: 3 Horas.
Horario: De 10:00 a.m a 1:00 p.m. (Hora del Centro de México).

Entre los puntos a tratar se incluyen:
– ¿Debería su jefe involucrarse? – ¿Cuándo y Cómo?
– ¿Cómo hacer uso del silencio para obtener el control de una conversación.? 
– El secreto para llegar a un acuerdo con el cliente enojado…y que ambos salgan ganadores.
– La primera cualidad que las personas que atienden al público necesitan para alcanzar el éxito.

Adquiera el folleto completo y sin compromiso, solo responda este correo con asunto “Folleto QUEJAS DE LOS CLIENTES y a la brevedad lo recibirá! o llámenos sin costo alguno al 01800-212-93.93

*Haga extensiva esta invitación a compañeros que les pueda ser de utilidad.
*Para ver correctamente nuestros mensajes, páselos a la bandeja de entrada.

Reciba un muy cordial saludo!
Lic. Mario A. Garza

Líder de Proyectos


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